Ask:
Can we use Trackunit telematic data to better communicate with our customers when rental equipment is in bound to their site?
Case Study: Automated Shipping Process
Challenges:
⦁ Construction is about getting projects done on time. Rental Company services coordinators where always busy fielding customer calls about when equipment was arriving with up to 100 shipments per day. There was also a lack of confidence about when the equipment would arrive, so contractors did not have people waiting which caused longer delivery cycle times.
⦁ Many hours wasted coordinating service delivery. Lack of customer satisfaction about the accuracy of delivery.
• Crews waiting around or not there when equipment arrives.
• Customer planning not optimized.
• Equipment in the yard reported as on the way.
Solution:
⦁ Perimeter geofences were setup around the equipment yards and Trackunit alarms set to trigger when equipment left the yard. A Service retrieved the rental contract delivery information from rental system software. This information was set to the Google API to calculate driving time. Service delivered a message by test or email providing accurate delivery time to customer.
⦁When Equipment leaves the yard, it causes a Trackunit alarm indicating equipment crossed the Trackunit geofence. Service pulls information from the Rental Company ERP about the customer and destination. Alert sent by email and/or text to the customer showing expected arrival time based current driving conditions from Google Maps.
Outcome:
Contractors were able to schedule their teams to be ready to receive equipment getting the equipment in use faster.
⦁ Rental companies shortened delivery cycle times enabling extra deliveries.
⦁ Rental Coordinators time was freed up and they focused more on proactive problem solving. Contractors’ customer satisfaction with the rental company improved. “80 percent of my time was spent finding out and telling and retelling customers when they were getting equipment … now I focus proactively getting the equipment out of the yard.” Service Coordinator at Rental Company
Bonus:
Rental Coordinators time was freed up and they focused more on proactive problem solving. Contractors’ customer satisfaction with the rental company improved. “80 percent of my time was spent finding out and telling and retelling customers when they were getting equipment … now I focus proactively getting the equipment out of the yard.